Terms and Conditions
The following terms and conditions apply to all transactions that take place on this website. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.
Delivery estimates are "good faith" estimates only. Furniture Store, Inc. will not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery. We cannot ship to post office boxes.
Items Received Damaged
Every shipment is insured in the unlikely event that damage occurs during transit. We request that you inspect your item(s) upon delivery. If your item(s) are damaged, print "Damaged Upon Arrival" where you are required to sign for the items and then refuse delivery. After delivery is refused, we will file a claim and send you a replacement product. If product is accepted and damaged, you will be responsible for filing a claim with the proper carrier. For damages unnoticed at the time of delivery, we ask that you send us photographs via email, so that we can address and correct the situation.
All sales are tax-free if delivered out of the State of Florida.
We accept Progressive Leasing & Acima Credit.- No Credit Needed 90 Day Payment Options
Furniture Store, Inc. does also accept wire transfers and Zelle. These payments must be made in full at the time of purchasing. Orders will be processed once the proper funds have cleared.
In placing an order, you warrant that you are over 18 years of age, and that you are providing accurate, true, and complete information, and that you have the authority to place the order.
Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges).
Furniture Store, Inc offers each and every single customer our "No questions asked, hassle-free" return policy at the time of delivery. We proudly offer 100% satisfaction guaranteed, which gives the customer the right to refuse the item(s) at the time of delivery (while the delivery truck is still on sight) for any reason and without question. After the item is refused at the time of delivery, the customer can elect to receive store credit or a refund for the amount paid. Once delivered and accepted, items are returnable within 3 calendar days of receiving the item(s) and will be subject to a 30% restocking fee of the inventory charges, in addition to any shipping/delivery charges incurred plus pick-up fees. After the time of delivery, full refunds are not issued except in the case of defective merchandise that we are unable to replace or repair. Returns made after the item(s) have been delivered and accepted must be pre-authorized by calling our customer service center at 305-FURNITURE (387-6488). Orders with a value of $2,000, plus, which are cancelled after 24 hours of the original order date may be subject to a cancellation and restocking fee of up to 30%, in addition to any warehouse, labor, handling, administrative and shipping charges incurred. Special orders, special item(s) & any order held, placed or purchase after two weeks CANNOT and WILL NOT be cancelled; NO exceptions. (only store credit) The actual cost of shipping the item to you will not be credited or refunded. Store credit is valid for one year from date of issue. Thereafter, unused credit is forfeited. Claims for damaged items must be filed within 2 calendar days of delivery. Claims received after 2 calendar days of delivery will not and cannot be processed. Please remember to inspect your item(s) immediately upon delivery. Orders paid in full been held for over a week at our warehouse will be incur in a storera fees from $80-$150 per week of reservation.(from the first week of storage) NO exceptions. Cancellations on bedroom furniture that has been manufactured for you will be a subjet to 20% restocking fees after 48 hours of the order been placed
-Furniture Store, Inc offers a 30 Night Comfort Promise, which provides our customers with 30 nights to exhange your mattress for another mattress of equal or greater value. Exchanges are not permitted within the first fourteen days of the delivery date, due to the fact that it takes at least two weeks to adjust to your new sleep surface. Only one exchange per customer is permitted. The exchange fees are as follow: Twin or Full $150.00, Queen $200.00 and King $250.00. This Comfort Promise is voiid if there are any damages or stains on the mattress.
-Custom or special order mattresses are final sale items, which are both non-returnable and non-refundable, no matter the date. There will be no returns or refunds on special order or custom mattresses; no exceptions.
Orders with a value of $2,000, plus, which are cancelled after 24 hours of the original order date may be subject to a cancellation and restocking fee of up to 30%, in addition to any warehouse, storage, labor and shipping charges incurred. Special orders, special item(s) & any order held, placed or purchase after two weeks CANNOT and WILL NOT be cancelled; NO REFUNDS, NO exceptions. Orders paid via Zelle have a 10% cancellation fee if order is cancelled within 24 hours, special orders that have to be transfered from a different warehouse and cancellations after 24 hours of payments made via Zelle may be subject to a 30% cancellation fee
All refunds are processed in the following manner: credit or debit card transactions placed online are refunded online within 7-10 business days of the refund request/approval date, cash or wire transfer transactions are refunded in the form of a Certified Cashier's Check or Company Check, which is sent by mail within 30 days of the refund request/approval date.
Furniture Store, Inc grants or implies no warranties on the performance of any products. All warranties provided, if any, are manufacturers' warranties, which are typically included in the packaging of the product(s) and may or may not cover between 6 months to 1 year for factory defects. Should you need warranty service, contact Furniture Store, Inc at 305-FURNITURE(387-6488) and we will contact the manufacturer on your behalf. Furniture Store, inc WILL charge a mandatory $99.00 USD processing fee to cover initial warrantry charges, an in-home inspection fee of $75.00 USD (if necessary), plus additional freight charges and pick-up/ delivery fees involved in servicing your product(s). The manufacturer's warranty is automatically VOIDED on any and all items that are customized, altered, incomplete or moved from the original address to which they were delivered by Furniture Store, Inc or by a third party delivery company authorized by us; NO exceptions!
US Goverment ID
To comply with Progressive & Acima, we are require to ask for US Goverment Issued ID. As well for ANY order placed online over $1,000 USD (we still may request an ID for any order, of any amount to verify identitly 100% up to our discretion as part of our company fraud prevention policy)
Furniture Store , Inc.
Disclaimer of Warranties
You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an "as is" and "as available" basis. Furniture Store, Inc. makes no representations or warranties of any kind, expressed or implied, as to the operation of this site or the information, content, materials or products included on this site.
Changes to Terms and Conditions and To Site
You agree to indemnify and hold harmless Furniture Store, Inc. and its officers, directors, employees and suppliers, from any claim, demand, lawsuit, action or damage, including reasonable attorneys' fees, made or incurred by you or any third party arising out of or related to your use of this site or/and use of any products acquired/purchase thru our stores/websites.
We reserve the right to terminate your account and restrict your use of this site if we have reason to believe you have violated any of these terms and conditions, including providing us with false information.
All domestic and international orders are subject to the governing laws of the United States of America and the State of Florida.