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COOKIES
We use cookies to make your experience better. To comply with the new e-Privacy directive, we need to ask for your consent to set the cookies. Read more
Please replace this text with you Privacy Policy. Please add any additional cookies your website uses below (e.g. Google Analytics).
This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
name
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
COOKIE name
COOKIE Description
CART
The association with your shopping cart.
CATEGORY_INFO
Stores the category info on the page, that allows to display pages more quickly.
COMPARE
The items that you have in the Compare Products list.
CUSTOMER
An encrypted version of your customer id with the store.
CUSTOMER_AUTH
An indicator if you are currently logged into the store.
CUSTOMER_INFO
An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS
Stores the Customer Segment ID
EXTERNAL_NO_CACHE
A flag, which indicates whether caching is disabled or not.
FORM_KEY
Stores form key used by page cache functionality.
FRONTEND
Your session ID on the server.
GUEST-VIEW
Allows guests to edit their orders.
LAST_CATEGORY
The last category you visited.
LAST_PRODUCT
The most recent product you have viewed.
NEWMESSAGE
Indicates whether a new message has been received.
NO_CACHE
Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART
A link to information about your cart and viewing history if you have asked the site.
RECENTLYCOMPARED
The items that you have recently compared.
STF
Information on products you have emailed to friends.
STORE
The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE
Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS
The products that you have recently viewed.
WISHLIST
An encrypted list of products added to your Wish List.
-Furniture Store, Inc DBA MiamiFurnitureOutlet.com offers each and every single customer our "No questions asked, hassle-free" return policy at the time of delivery*. We proudly offer 100% satisfaction guaranteed, which gives the customer the right to refuse the item(s) at the time of delivery while the delivery truck is still on sight. (*Please read excemptions below). After the item is refused at the time of delivery, the customer will then be issued a refund for the amount paid less the delivery fees.
Special orders, holded and special item(s) CANNOT be returned and WILL NOT be cancelled; NO exceptions.
It's so convenient, it's like we're bringing the furniture store to your home!
-Once delivered and accepted, items are returnable within 3 calendar days of receiving the item(s) and will be subject to a 30% restocking fee of the inventory charges, in addition to any shipping & pick-up charges incurred.
-After the time of delivery, full refunds are not issued except in the case of defective merchandise that we are unable to replace. Returns made after the item(s) have been delivered and accepted must be pre-authorized by calling our customer service center at 305-FURNITURE (387-6488).The actual cost of shipping the product(s), if any, is non-refundable. Store credit is valid for one year from date of issue. Thereafter, unused credit is forfeited.
-Orders, holds and reservation orders with a value of $1,500, plus, which are cancelled after 24 hours of the original order date may be subject to a cancellation and restocking fee of up to 30%, in addition to any warehouse, HOLD, labor and shipping charges incurred. Special orders and special item(s) CANNOT and WILL NOT be cancelled; NO exceptions. Refusing at time of delivery of this type of orders are subject to 35% restocking fee, plus delivery and pick-up fees
-HOLD orders are items that have been taken out of our inventory system and reserved exclusively for you for more than 24 hours at our warehouse. Once taken off of our inventory we loss the opportunity to sell such items to another customer. To cover the losses we charge the mentioned above restocking, whse, labor and admin fees.
-Exchanges of financing, lease-purchase, rental-purchase, rent-to-own, lease-to-purchase orders, once delivered and accepted are subject to 35% restocking fees in CASH, plus $100 CASH delivery fee, plus $100 CASH pick-up fee ALL must be paid via bank transfer prior to the item exchange. Previous authorization of the store management. No exceptions. Returns & cancellations of financing, lease-purchase, rental-purchase, rent-to-own, lease-to-purchase items once delivered and accepted will NOT be accepted by our store, once delivered and accepted items/furniture are exclusive property of the financing/leasing company and subject to their terms and conditions written on their agreement.
-Claims for damaged items must be filed within 2 calendar days of delivery. Claims received after 2 calendar days of delivery will not and cannot be processed. Please remember to inspect your item(s) immediately upon delivery.
Mattress Returns -Furniture Store, Inc DBA MiamiFurnitureOutlet.com offers a 30 Night Comfort Promise, which provides our customers with 30 nights to exhange your mattress for another mattress of equal or greater value. Exchanges are not permitted within the first fourteen days of the delivery date, due to the fact that it takes at least two weeks to adjust to your new sleep surface. Only one exchange per customer is permitted. The exchange fees are as follow: Twin or Full $150.00, Queen $200.00 and King $250.00. This Comfort Promise is void if there are any damages or stains on the mattress.
-Returns & cancellations of financing, lease-purchase, rental-purchase, rent-to-own, lease-to-purchase items once delivered and accepted will NOT be accepted by our store, once delivered and accepted items/mattresses are exclusive property of the financing/leasing company and subject to their terms and conditions written on their agreement.
-Custom or special order mattresses are final sale items, which are both non-returnable and non-refundable, no matter the date. There will be no returns or refunds on special order or custom mattresses; no exceptions.
Refunds All refunds are processed in the following manner: credit or debit card transactions placed online are refunded online within 7-14 business days of the refund request/approval date, cash or wire transfer transactions are refunded in the form of a Certified Cashier's Check or Company Check, which is sent by mail within 30 days of the refund request/approval date.